Client Retention & Renewals Manager - Property

Cape Town, South Africa | Posted on 07 / 08 / 2025

Inospace is a leading owner and operator of serviced logistics parks. We have established ourselves as a leader in providing a network of innovative spaces and solutions. With logistics solutions, fulfilment centres, on-site facilities and value-added services, Inospace addresses entrepreneurs' most critical challenges when managing and growing their businesses

Job Description

We’re looking for a dynamic, client-obsessed professional to lead our retention and lease renewals function across our Cape Town business parks.

At Inospace , we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us.

Key Responsibilities

Own client relationships : Be the trusted point of contact for existing clients—understand their business, solve their issues, and support their growth.

Lead the renewals engine : Track lease expiries, negotiate extensions, and maintain high occupancy across our parks.

Enhance client satisfaction : Act fast on service issues, coordinate with ops / finance / facilities, and keep things seamless behind the scenes.

Activate the community : Collaborate with our marketing and park teams to build events and initiatives that drive engagement.

Keep us informed : Maintain up-to-date renewal dashboards, client feedback logs, and key retention reports.

Requirements

5+ years in the commercial or industrial property sector

Proven ability to manage renewals, retention, and client satisfaction KPIs

A calm, solutions-oriented style when things get busy or clients escalate

Exceptional attention to detail and strong administrative skills

Experience working with property management systems (e.g. MDA) and Excel

A hands-on, entrepreneurial mindset—you get things done

Must be South African citizen

Reliable transport and valid drivers license

Willing to be office base with site visit as requirement

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