Supervisor Call Centre Durban

Reservations Supervisor

A luxury Hotels and Resorts group with a Call Centre requires a highly competent and experienced Reservations Supervisor with Call Centre experience.

Core Competencies include :

• Accurate, organized and able to multitask.
• Excellent communication skills (verbal and written).
• Bilingual would be an advantage.
• Strong customer service orientation and influencing skills.
• Excellent interpersonal and decision-making skills.
• Well presented with excellent elocution and conscious of brand representation.
• Ability to work independently and use initiative along with problem-solving abilities.
• Ability to build strong relationships with all stakeholders : clients, colleagues, and management.
• Must have good analytical skills with attention to detail.
• Must be a good team player and achieve objectives set out by management.
• Must be customer-oriented.
• Ability to work under pressure.
• Dependable.

Duties & Responsibilities

Desired Experience & Qualification

Package & Remuneration

HR Services, Recruitment & Selection

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