Process Analyst

As a Process Analyst at the Senior Associate level within PwC’s South Africa Technology & Innovation Centre (SATIC), you will be a key driver of operational effectiveness and alignment across the organisation. This role requires expert analysis, design, and optimisation of business processes that support SATIC’s transformation agenda.

As a Process Analyst you will be analysing, documenting, designing, and improving SATIC Business processes. You will partner closely with our Senior Manager and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of SATIC operations and change initiatives within the organisation.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Human Resources, Organisational Development, or a related field.
• Proven ability to map “as is” and “to be” business processes
• Minimum 2 - 4 years’ experience in business process analysis, preferably supporting Business or Administrative functions.
• Strong ability to understand and document business processes and translate them into clear, actionable outputs.
• Familiarity with business process modelling tools (e.g., Visio, Lucid Chart) and techniques.
• Solid understanding of operations, policies and process design is desirable but not mandatory.
• Proficient communication skills, with experience facilitating workshops and engaging stakeholders at all levels.

Key Responsibilities

Agencies please note : This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated.

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