Collections & Recovery Portfolio Manager (Remote)
AnanziWorkFromHome, Gauteng, South Africa7 hours ago
Job type
- Remote
Job descriptionCollections Policy Management of Collection Strategies Proactively prevent default among paying customers by identifying and engaging those at risk of default. Minimize the roll-forward of early defaulters through targeted intervention. Maximize activation of Non‑Performing Loans (NPL) and write‑off accounts (NPLWO) to optimize NPL net yield. Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Activations, Cybertrac, and EDC, aligned with receipting and activation targets. Performance Monitoring of Operational Channels Establish targets and service level agreements (SLAs) for each channel. Develop and maintain performance monitoring reports to track delivery against these targets and SLAs. Monitor stock rotation and aging accounts to ensure operational momentum and compliance with strategy timelines. Collaboration with Operational Channels for Segmented Treatments Work closely with operational teams to define tailored treatment strategies based on customer segmentation. Design digital communication campaigns across SMS, WhatsApp, email, and customer journey flows. Create customized scripts and AI prompts for use in the contact centre. Settlement Offer Management Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts. Define maximum allowable settlement mandates and approve customer‑initiated settlement offers within delegated authority. Regulatory and Policy Compliance Reporting and Monitoring Investigate variances in monthly performance and provide recommendations for corrective action.
Overview
Our client in the financial services industry is looking to employ a Collections & Recovery Portfolio Manager to maximise after cost collections on its portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.
Minimum Requirements
- Grade 12 / Matric
- Bachelor's degree in Finance, Economics, Business Administration, Statistics, or a related field
- Proven experience in debt collections, financial analysis, or a similar role within the financial services industry
- Proficiency in data analysis tools and software such as Excel and SQL
Responsibilities
Develop and maintain the collections policy in alignment with current best practices and strategic thinking.
Oversee the design, continuous improvement, monitoring, and reporting of collection strategies.
Oversee performance across operational channels including Call Centres (CC), Digital Collections, External Debt Collectors (EDCs), and Cybertrac.
Facilitate weekly performance reviews with Operational Leads, including performance vs. targets, activation counts, and receipting trends.
Manage all customer settlement initiatives, including both structured and ad‑hoc offers.
Ensure that all collection activities adhere to applicable laws, regulations, and internal company policies.
Compile and present regular performance reports, including weekly CC performance reviews and monthly Manco pack.
#J-18808-Ljbffr
Create a job alert for this search
Portfolio Manager • WorkFromHome, Gauteng, South Africa
Related jobs
Our client in the financial services industry is looking to employ a a Collections & Recovery Portfolio Manager to maximise after cost collections on its portfolio through proactive, strategic, and...Show moreLast updated: 19 days ago
- Promoted
Collections Manager
Dananda TalentJohannesburg, South Africa Set and communicate the vision and strategy for Collections department.Develop long-term plans to balance collections and academic support goals effectively.
Collaborate with finance, academics, and...Show moreLast updated: 2 days ago
- Promoted
Portfolio Manager Johannesburg North
Communicate FinanceRandburg, Gauteng, South Africa Are you a seasoned professional in credit risk management within the banking sector? Our client is a JSE listed conglomerate searching for a skilled Audit Portfolio Manager to join their team and e...Show moreLast updated: 30+ days ago
- Promoted
Collections Specialist
Flair TMJohannesburg, South Africa Initiate and maintain debtor contact to.Apply advanced debt recovery and.AODs and payment arrangements are finalised.Collections team and assist in process improvement.
Analyse collections and payme...Show moreLast updated: 18 days ago
- Promoted
Manager : Credit Risk Early Collections
nedbankJohannesburg, Gauteng, South Africa Requisition and Talent Acquisition Consultant Details.Total Business Banking and Retail - CDR - Risk Collection.Manager Credit Risk Early Collections.
Manager Credit Risk Early Collections.Nedbank t...Show moreLast updated: 30+ days ago
- Promoted
Portfolio Manager : VAF Collections Strategy
Standard Bank of South Africa LimitedJohannesburg, Gauteng, South Africa Portfolio Manager : VAF Collections Strategy.Business Segment : Personal & Private Banking.Location : ZA, GP, Johannesburg, 30 Baker Street.
To implement strategy for the recovery and rehabilitation of...Show moreLast updated: 30+ days ago
- Promoted
Manager Credit Risk Portfolio Management
nedbankJohannesburg, Gauteng, South Africa Requisition and Talent Acquisition Consultant Details.Total Business Banking and Retail - CDR - Risk Collection.To provide client service by applying sound credit risk management principles with ap...Show moreLast updated: 30+ days ago
- Promoted
Portfolio Manager – Corporate Risk Solutions
GuardriskSandton, Gauteng, South Africa Guardrisk is the undisputed market leader in cell captive insurance and risk solutions.We are renowned for our innovative approach to cell captive structures and other alternative risk transfer sol...Show moreLast updated: 3 days ago
- Promoted
Collections Head
FNB South AfricaRandburg, Gauteng, South Africa We are seeking a dynamic and experienced Head of Collections to lead our collections function and drive strategic initiatives that enhance portfolio performance, recoveries, and customer engagement...Show moreLast updated: 2 days ago
- Promoted
Head, Home Loans Credit Collections
Standard Bank of South Africa LimitedJohannesburg, Gauteng, South Africa Business Segment : Personal & Private Banking.Location : ZA, undefined, Johannesburg, Baker Street 30.To design and implement strategies for the recovery and rehabilitation of the maximum possible va...Show moreLast updated: 11 days ago
- Promoted
Portfolio Manager | Centurion
The Recruitment Councilcenturion, Gauteng, South Africa Construct and oversee investment portfolios based on investment mandate and client requirements within the Outcomes Based Investment (OBI) philosophy and strategy in order to achieve objectives.Rel...Show moreLast updated: 30+ days ago
- Promoted
Collections Analyst
Network Finance.Randburg, Gauteng, South Africa An Exciting Opportunity for a Credit Risk Collections Analyst!.Are you passionate about mitigating risk and optimizing collections strategies? Do you have a keen eye for data analysis and a drive t...Show moreLast updated: 30+ days ago
- Promoted
Head of Home Loans Collections
Network RecruitmentJohannesburg, South Africa This organisation is a market leader in innovative risk and insurance structures, offering tailor-made solutions to large corporates and financial institutions.
With a strong focus on technology, co...Show moreLast updated: 30+ days ago
- Promoted
Manager Credit Risk Portfolio Management
NedbankJohannesburg, Gauteng, South Africa Nedbank Johannesburg, Gauteng, South Africa.Join or sign in to find your next job.Manager Credit Risk Portfolio Management.
Nedbank Johannesburg, Gauteng, South Africa.Manager Credit Risk Portfolio ...Show moreLast updated: 30+ days ago
- Promoted
Portfolio Manager
MMI Holdings LtdWorkFromHome, Gauteng, South Africa Remote Opportunity Some of the time.Location - Country South Africa.Location - Town / City Centurion.Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards ...Show moreLast updated: 30+ days ago
- Promoted
Collections & Recovery Portfolio Manager (Remote)
Abantu Staffing SolutionsWorkFromHome, Gauteng, South AfricaRemote
- Promoted
Collections & Recovery Manager
Global Recruitment SAWorkFromHome, Gauteng, South Africa Collections & Recovery Manager (Fully Remote – SA).Bachelor’s degree in Finance, Economics, Business Administration, Statistics, or a related field.
Proven experience in debt collections, financial ...Show moreLast updated: 19 days ago
- Promoted
Head, Home Loans Collections
Standard Bank of South Africa LimitedJohannesburg, Gauteng, South Africa Business Segment : Personal & Private Banking.Location : ZA, GP, Johannesburg, Baker Street 30.To design and implement strategies for the recovery and rehabilitation of the maximum possible value of ...Show moreLast updated: 30+ days ago
- Promoted
Manager : Credit Risk Early Collections
NedbankJohannesburg, Gauteng, South Africa Nedbank Johannesburg, Gauteng, South Africa.Join or sign in to find your next job.Manager : Credit Risk Early Collections.
Nedbank Johannesburg, Gauteng, South Africa.Manager : Credit Risk Early Colle...Show moreLast updated: 30+ days ago