Senior Client Account & Project Coordinator
Level UpGermiston, Gauteng, South Africa14 days ago
Job descriptionManage daily communication on orders, revisions, and delivery schedules. Build and maintain trusted relationships to ensure client satisfaction. Resolve issues such as short deliveries, damages, or discrepancies promptly. Quotation & Order Processing Prepare and issue accurate quotations within required timeframes. Process purchase orders and confirm correct revision drawings are used in production. Capture job details accurately into internal systems. Manage stock draw-down lists and delivery Gantt charts. Production Coordination Track project progress and ensure delivery deadlines are met. Communicate proactively with clients on potential delays or changes. Logistics & Delivery Management Maintain manifests, delivery documentation, and proof of deliveries. Address post-delivery issues quickly and professionally. New Client Setup & Onboarding Work closely with the costing department to obtain accurate data for quotations. Administrative Support Prepare progress and performance reports for management. Assist the Director with administrative tasks when required. Technical & Functional Strong ability to read and interpret technical drawings and floor plans. Excellent numerical accuracy for quotes and costing. Proficiency in MS Office (especially Excel) and ERP / job management systems. Soft Skills Strong written and verbal communication. Reliable, loyal, and discreet with confidential information. Calm under pressure and solution-focused. Attention to detail and quality-driven mindset. Qualifications Tertiary qualification in Business Administration, Project Management, or related field preferred. 5+ years in a senior coordination or account management capacity. Personal Attributes Hands-on, adaptable problem solver. Team player with strong collaboration skills. Integrity, professionalism, and discretion. Excellent command of English (written and spoken). Mid-Senior level Full-time Project Management and Information Technology Industries : Marketing Services
Overview
Level Up, Germiston, Gauteng, South Africa
Senior Client Account & Project Coordinator – Level Up
About The Company
Our client is a leading manufacturer and supplier of custom steel and timber fixtures for major retail chains across South Africa and neighbouring countries. They deliver high-quality shopfitting solutions for new store openings, refurbishments, and large-scale retail rollouts known for precision, reliability, and excellence under tight deadlines.
Role Overview
We are seeking a highly organized, detail-oriented, and trustworthy Senior Client Account & Project Coordinator to manage key retail client accounts and ensure the smooth delivery of multiple concurrent projects. This position serves as the central point of coordination between clients, production, logistics, and management, overseeing the entire process from quotation through to delivery. The successful candidate will undergo a structured two-year mentorship and handover with a senior team member to ensure a seamless transition of key client accounts and internal processes.
Key Responsibilities
- Client Account Management
Serve as the primary point of contact for assigned retail clients.
Review and interpret client drawings, floor plans, and Legends.
Liaise with production to confirm lead times and capacity.
Coordinate all deliveries via internal fleet or external transporters.
Create and manage new client profiles and pricing structures.
Maintain detailed client records, correspondence, and approvals.
Required Skills & Competencies
10+ years experience in project coordination, client account management, or production administration within manufacturing, shopfitting, or construction.
Exceptional organizational and multitasking ability.
Matric certificate essential.
Mature, dependable, and self-managed.
Seniority level
Employment type
Job function
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Project Coordinator • Germiston, Gauteng, South Africa
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