Network Engineer

Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider! We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

ROLE PURPOSE

The Logicalis South Africa (LSA) Networks Team has responsibilities focused on the smooth running of our customer’s network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls.

As part of the Networks team, you will be responsible for working on incidents, problems, and changes, always adhering to ITIL principles. You will also be required to support a 24 / 7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As an Engineer in the team, you are expected to perform routine assignments and first contact most of the incoming tasks for the team. You are encouraged not to vary from established procedures by performing assignments according to the structure. You will use existing procedures to solve routine or standard problems. You will receive instruction, guidance, and direction from more senior engineers.

ROLE RESPONSIBILITIES :

• Maintain network availability for customers by performing routine maintenance, failover testing, implementing best practices, etc.
• Perform project-related duties regarding new and changing infrastructure deployments required by LSA customers.
• Provide prompt technical assistance on customer incidents when the Shift team and Service desk have exhausted all possible avenues.
• Regularly update customers on progress of incidents, problems, and changes by telephone and email.
• Regularly update Logicalis ticketing systems Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, and implementing out-of-hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve network support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of LSA’s clients - for support and projects.
• To stay up to date and accredited with the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Capturing time and maintaining a timesheet.

Qualifications

Experience

PERSON REQUIREMENTS :

Disclaimer : Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

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