Assistant Manager
Assistant Manager — Support daily operations and deliver unforgettable guest experiences at a luxury safari lodge.
About Our Client
Our client is a prestigious luxury safari lodge known for offering world-class service in one of Africa's most breathtaking natural settings. With a reputation for excellence, they pride themselves on creating unforgettable, personalized experiences for every guest. This is a unique opportunity to work in a close-knit team where your impact is visible, valued, and rewarded.
The Role
Assistant Manager
As the Assistant Manager, you will play a key role in supporting day-to-day lodge operations and ensuring seamless coordination between teams. You\'ll act as a vital front-of-house presence, support the owners, and uphold the highest standards of guest service, hospitality, and operational efficiency.
Key Responsibilities
- Assist with daily lodge operations and support owners in managing logistics
- Welcome guests, manage check-ins / check-outs, and deliver attentive evening hosting
- Coordinate guest activities with departments, including guiding, kitchen, and housekeeping
- Lead front-of-house functions and serve asa stand-in manager in the absence of the owners
- Conduct room inspections to ensure readiness and luxury standards
- Facilitate team communication and help run weekly staff meetings
- Support reservations and booking processes (Panstrat knowledge is a plus)
- Take on admin tasks like bar stock tracking and guest feedback collation
About You
Prior experience in luxury safari lodges or high-end hospitality is essentialConfident, professional host with strong interpersonal skillsExcellent communicator fluent in English (additional languages a bonus)Highly organized, collaborative, and solutions-orientedCalm under pressure, adaptable, and eager to contribute wherever neededTech-savvy and able to pick up new systems quickly#J-18808-Ljbffr