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Sales Specialist : Gauteng Central

Fresenius Medical CareJohannesburg, Gauteng, South Africa

6 days ago

Job description

Tasks performed regularly which form the essential characteristics of the position.

Territory Management

Delivery of top line sales
Routing as per defined routing plan
Pre and post sales planner aligned to predefined customer journey in alignment with business strategy
Driving Segmentation targets and frequency to sales objectives for HD, PD and Pharma
Drive region specific Education Plan
KOL development
Driving local marketing events and initiatives
Proactive Tender maximisation and documentation
Create value through providing a single point of contact for Fresenius for all customers

Product / service demos and information

Demonstrates the most valuable features / attributes of the product / service and link them to the customer's key challenges

Provide advanced product / service information and respond to complex customer questions about the product / service

Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge

Customer onboarding

Walk customers through the advanced / custom features of the product / service, connecting those features directly with customer pain points

Resolving customer issues

Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required

Periodic health checks

Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product / service; note the most commonly raised questions / issues during check-ins

Renewals

Drive and secure customer renewals through exceptional service interactions, ensuring the customer is consistently gaining value from the product / service

Contribute to identify and communicate commercial opportunities with a special focus on portfolio improvements

Service-related upselling and cross-selling

Actively look for ways in which additional products / services can grow the value of the customer's account within the organization

Customer relationship management / account management

Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns in close exchange with Account Mangers. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response

Own the contact and foster their relationship with selected non-prioritized accounts, performing as account manager and discharging them from certain workload

Support Account Managers on their account visits with expert insights / training / showing new services and products

Internal client relationship management

Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project

Sell customer propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price / terms and conditions of sale

Quality, Legal & Compliance

Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)

Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business

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Sales Specialist Gauteng Central • Johannesburg, Gauteng, South Africa

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