ZAF-CSR AV 28022025

Overview

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications

Skills and Attributes

• An excellent communicator (written and oral)
• Self-Motivated
• Passionate about learning
• Target Driven
• Polite, co-operative and a friendly manner essential
• Professional and welcoming
• Strong customer focus
• Excellent verbal communication skills
• Ability to deliver excellent customer service experience
• Ability to prioritise tasks
• Proven ability to listen actively and to hear important information
• Computer literacy
• Strong negotiation skills
• Curious, Team Spirited and Big Hearted
• A positive mind set with a passion for continuous improvement
• An exceptional driven and motivated individual with the passion to succeed in a fast-paced environment
• Have the ability to build rapport with Customers giving a human touch to the conversation
• Ownership and Rapport building

Experience

Qualifications

Salary Structure and incentives :

Additional Benefits :

Our Environment :

Are you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey and you are Confident in your ability, we would like you to join our Community

Responsibilities

Responsibilities