Membership Operations - Junior Manager

Overview

RSB is seeking a technically capable and detail-oriented Membership Operations - Junior Manager . This role combines CRM system administration, process automation, and ongoing administrative support to ensure a seamless, high-quality experience for RSB's global community of members. Working alongside the Membership & Events Manager and reporting to the Deputy Executive Director, this new role will manage CRM system administration, process optimisation, and digital membership tools, enabling smooth onboarding, renewal, engagement tracking, and data-driven decision‑making. This position will support RSB to continue to bring value to our members by growing our offering, ensuring clear value articulation across all platforms, and engaging stakeholders to help them access opportunities offered by their membership.

Responsibilities

• Serve as the primary member‑focused administrator of RSB's Salesforce CRM and associated tools, managing contact records, segmentation, engagement tracking, and reporting dashboards.
• Automate workflows for onboarding, renewals, billing notifications, and platform membership tracking.
• Own core membership admin functions such as status changes, billing support, and data updates, and support other functions led by the Membership & Events Manager.
• Respond to member queries and support access to platforms, events, and other RSB benefits.
• Liaise with finance and admin teams to support accurate invoicing and record‑keeping.
• Track and analyse member activity, event attendance, platform participation, and engagement levels.
• Produce regular reports with insights and recommendations to support strategy and decision‑making.
• Ensure data accuracy, hygiene, and compliance with internal policies and external regulations.
• Lead the implementation and rollout of new tools, such as a member‑facing portal.
• Document internal workflows and develop templates and SOPs to improve team efficiency.
• Recommend and implement improvements to backend systems and processes to enhance user experience.
• Work closely with the Communications team to support segmentation, email workflows, and messaging alignment.
• Collaborate with the Organisational Development team on CRM architecture and GDPR compliance.
• Support programme teams in tracking member access and participation across RSB platforms.

Requirements

Desirable Experience

Benefits

Important Information

Seniority Level

Employment Type

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