Multi-Skilled Servicing Professional (6 month Fixed Term Contract)
Old MutualCape Town, ZA27 days ago
Job descriptionProduct / Service Information Provide advanced product / service information. Record and process customer orders, selecting the most appropriate approach based on predefined options. Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Provide exceptional service to customers to encourage continued use of the organization's products / services. Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Development, Customer Relationship Management (CRM) Software, Customer Relationship Management (CRM) System, Customer Relationships, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Development Planning, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Relationship Management, Sales Data Management, Strengthening Customer Relationships, Upselling Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Matriculation Certificate (Matric) 02 October 2025 Sales / Retail / Business Development jobs
Job title : Multi-Skilled Servicing Professional (6 month Fixed Term Contract)
Job Location : Western Cape, Cape Town
Deadline : September 29, 2026
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Responsibilities
Customer Order Processing
Resolving Customer Issues
Customer Relationship Development / Prospecting
Customer Relationship Management (CRM) Data
Customer Needs Clarification
Renewals
Operational Compliance
Personal Capability Building
Skills
Competencies
Education
Closing Date
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Servicing Fixed Term • Cape Town, ZA
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