About the Role
We’re looking for a Billing & Operations Manager to take ownership of our client billing systems and internal processes. This isn’t a collections clerk role - it’s about designing and running the systems that make billing smooth, accurate, and scalable. You’ll ensure clients are billed correctly and on time, while also driving process improvements that help our whole company run better.
This role is ideal for an independent thinker and self-manager who thrives in a dynamic, start-up environment and loves building scalable solutions.
Key Responsibilities
- Oversee all client billing processes, ensuring accuracy and timeliness
- Maintain and improve billing trackers, tools, and reporting dashboards
- Document SOPs to streamline billing and operational processes
- Monitor overall billing health and provide updates to leadership
- Partner with account managers and leadership to support client and operational needs
- Lead initiatives that improve efficiency, scalability, and reliability across operations
Required Skills
Strong experience with Google Sheets or Excel (advanced formulas, pivot tables, reporting)Background in billing, finance operations, or operations managementSystems-first mindset with the ability to design and improve processesIndependent, entrepreneurial approach - comfortable managing yourself and owning resultsHigh attention to detail and strong organizational skillsComfortable working in a fast-paced, fully remote start-up environmentPay & Work Schedule
Team Fun : Weekly online games nightCompany Retreats : Annual trips (Cape Town last year!)If you’re excited about building systems that make billing and operations run seamlessly - and you want to own critical processes in a high-growth start-up - we’d love to hear from you!
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