Operations Manager

Duties :

Lead and oversee daily operations across all departments : housekeeping, guest services, food & beverage, wellness and programming

Be the main point of coordination - managing team flow, prioritising tasks and ensuring seamless guest journeys from start to finish

Implement, refine, and maintain operational systems, SOPs, checklists, and protocols for consistency, accountability and ease

Oversee staff scheduling, departmental communications, budgets, inventory and quality control

Guide HODs in building operational excellence

Anticipate and solve operational challenges with clarity and calm

Translate vision from the CEO and Founders into daily, practical execution

Act as a bridge between teams and management, ensuring clarity and flow across these teams

with different paces, energies and functions

Protect the energetic and spatial integrity, ensuring operations serve the environment

Requirements : Grade 12

A formal hospitality qualification

A strong operational leader with at least 5 years experience in luxury hospitality, wellness concepts, retreats or purpose-driven environments

An intuitive, sensitive and sensible person who loves working with people.

Confident in building and refining systems, structures, and operational frameworks that enable smooth execution across departments

An excellent communicator - able to connect and coordinate across departments with clarity and emotional intelligence

Hands-on and humble - willing to step in wherever needed to support the guest journey or team flow

Skilled at managing cross-functional, multicultural teams, with an ability to lead, motivate and hold people accountable in a respectful and empowering way

Experienced in handling guest journey management from pre-arrival communication through to post-departure follow-up

Calm and grounded under pressure able to handle unexpected situations, lastminute

changes and guest requests with confidence and composure

Tech-savvy and comfortable with digital tools for scheduling, team management,

budgeting and reporting

Aligned with values of sustainability, conscious living, regeneration and intentional hospitality