Senior Associate Operations

Associate role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following :

Calling customers to find out if they were happy with a service they received at retailors

Escalate to retailors or CRC if the customer complains about the service or mechanical faults

Verify and update customers details

Update leisure interest of customers

Qualifications : Essential

Matric

Fluent in English and at least 1 African languages (Sotho Zulu)

Preferred

Contact centre qualification

Computer literacy in order to operate customer related information systems

Knowledge on the automotive industry

Remote Work : No

Employment Type : Contract

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Experience : years

Vacancy : 1