Senior Claims Assessor

Insurance Claims Manager – Bedfordview, Gauteng

Salary : R - R

Posted today

Job Description

Bsure Insurance Advisors is one of South Africa's most progressive and people-centric brokerages. We partner with a multitude of insurers and handle key binder functions across underwriting, claims management, and renewals — all while maintaining an obsessive focus on service, empowerment, and culture.

We don't micromanage. We believe in accountability, execution, and ownership. Our leaders operate with autonomy and integrity, constantly looking for better ways to structure, improve, and evolve the business.

We are looking for a dynamic, hands-on Head of Claims with 6–10 years' experience in the short-term insurance industry, the majority of which should be within the claims environment. You'll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Key Responsibilities

• Lead and manage the entire Claims Department across all lines of business.
• Develop and execute claims strategies aligned with company growth and service goals.
• Empower, mentor, and hold your team accountable for performance and client outcomes.
• Drive innovation and continuous improvement in claims processes and customer experience.
• Oversee front-end claims management and ensure efficient turnaround times.
• Identify process gaps and implement practical, measurable solutions.
• Maintain strong relationships with insurer partners, assessors, and service providers.
• Ensure claims compliance with all binder and regulatory obligations.
• Actively contribute to the leadership team — challenging and supporting where needed.
• Foster a positive, high-performance culture that reflects Bsure's values of empowerment, integrity, and accountability.
• Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.

Performance & Reporting

Requirements

Who You Are

Why Bsure

At Bsure, our people are the priority.

We work hard, grow fast, and build together. You'll be joining a culture that believes in genuine empowerment, high accountability, and mutual respect — all in a team that's constantly expanding its footprint in the short-term insurance space.

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Bryanston, Gauteng

Posted today

Job Description

The Role

This position reports to the Claims Investigation Middle Manager and is based at our offices in Bryanston. The successful individual has extensive motor claims investigation experience, displays natural leadership qualities, and has a high drive to succeed. They possess strong analytical and process improvement skills, along with a passion for coaching and developing people.

Use industry knowledge and strong motor claims investigative skills to lead, guide, and mentor a team of junior investigators to meet the set targets.

Main Responsibilities of a Claim's Investigation Manager :

Personal Attributes and Skills

Qualification & Experience

Additional Skills :

Experience :

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