Senior Talent Strategy Consultant

Job Title

Senior Talent Strategy Consultant

Company

Mercer Middle East (Mercer Career Services)

Location

Sandton, Johannesburg, South Africa – Hybrid (at least three days a week in the office)

Overview

We are seeking a talented individual to join Mercer Career Services. This role will lead project delivery and business development by managing client relationships, sales, and account management. It oversees utilization, billing, and complex project execution while identifying new opportunities. The role also mentors junior staff, contributes thought leadership, and provides expert advice on psychometric and talent solutions acting as a strategic partner to clients.

Key Responsibilities

• Client billable utilization (project delivery)
• Client non‑billable utilization (sales, proposals, pitches, BD, CRM)
• Management responsibilities (product portfolio management, industry segment management, people supervision, etc.)
• Manages and is fully accountable for clients AR / bad debt
• Manages sales process for own sales : client onboarding, project loading, invoicing
• Identifies opportunities to build sales pipeline (including keeping systems updated)
• Manages WIP for managed projects
• Leads account management teams and acts as a strategic partner to clients
• Builds and maintains client relationships to identify / qualify cross‑practice / cross‑LOB opportunities
• Identifies new business opportunities with clients and manages proposal process
• Plans and manages execution of complex projects, likely with multiple work streams
• Contributes to writing articles and POVs, and supports speaking at conferences and client events
• Mentors and coaches more junior colleagues, helping them to develop experience and expertise on Mercer's Solutions, combining Mercer's methodologies with personal expertise
• Advise on appropriate psychometric assessment batteries and / or craft solutions for a variety of circumstances

What You Need to Have

Why Join Our Team

Equity, Diversity & Inclusion

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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