Chief Operating Officer

The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong operational background in insurance, focused on driving efficiency, compliance, and customer satisfaction across all post-sales functions. The COO will play a key role in enhancing processes, improving service delivery, and ensuring the business leverages technology to achieve desired customer outcomes. A thorough and value-adding understanding of data management to improve business results is essential.

Experience and Skills Required

• Minimum of 8-10 years experience in insurance operations, with at least 5 years in a managerial or leadership role
• In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies
• Strong understanding of regulatory and compliance requirements in the insurance industry
• Proven experience in process improvement, operational efficiency, and performance optimization
• Strong analytical skills with the ability to interpret data and drive informed decision-making
• Experience leading cross-functional teams and managing large-scale operational initiatives
• Proficiency in insurance-related systems and CRM tools
• Experience participating in key partnership management and discussions

Key Responsibilities

Non-Technical Skills

Qualifications