Technical Support - UPD Lea Glen, Roodepoort

Technical Support - UPD Lea Glen, Roodepoort

We are seeking to appoint a Technical Support. The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager.

Please note this is an office based role.

Job Purpose

To analyse, co‑ordinate and support IT activities of the organisation to maximise the quality of software development and support change management and governance functions on business critical applications.

Key Performance Areas

• To drive efficiency and competence, training and development to ensure quality outputs
• To provide daily support to external and internal clients by responding to email correspondence where applicable or to logged calls in the ticket tracking system and following the support process and guidelines to resolve calls within the SLA
• Develop training solutions to minimise future reoccurrence
• To work with developers and business analysts to identify defects and ensure resolution
• Ensure that solutions are documented and perform QA tests on the bug fixes
• To continuously update or create application and support documentation
• To assist with supplying audit evidence during Business audits where necessary
• To provide support for software installations, upgrades and training to the business as required
• To assist in the QA testing of new releases to ensure optimum performance
• To drive efficiency to ensure compliance relating to IT change management

Quality Outputs Of The Job

ADAPTING AND RESPONDING TO CHANGE

APPLYING EXPERTISE AND TECHNOLOGY

TC2000 & THIRD PARTY VENDORS

GOVERNANCE

Skills

Knowledge

Minimum Job Related Experience

N.B : We endeavour to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

Seniority level

Employment type

Job function

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