It Support Associate

Description

We are looking for a talented IT Support Associate to join our team specializing in Systems / Information Technology for our Global Desktop Department in Gauteng, South Africa.

In this role, you will make an impact in the following ways :

• Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users.
• Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity.
• Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance.
• Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery.
• Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams.
• Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards.
• Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects.
• Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management.

Responsibilities

To be successful in this role you will need the following :

Qualifications

Education / Experience :

Added Advantage :

Certifications (Highly Recommended or Advantageous) :

Additional Information

Systems / Information Technology Organization – Cummins Inc.

Job Type : Hybrid

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