Service Operations Coordinator

Service Operations Coordinator

Join to apply for the Service Operations Coordinator role at Cherry Assistant . We are hiring a Service Operations Coordinator for a property maintenance and home services company in the property management industry. This full‑time remote role supports a Michigan‑based client’s residential and commercial maintenance services.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and messaging platforms.
• Receive and manage inbound work requests, ensuring accurate details and timely responses.
• Schedule, dispatch, and coordinate maintenance technicians based on job priority, location, skill set, and availability.
• Communicate daily with field staff to confirm appointments, relay updates, and resolve scheduling issues.
• Prepare and deliver service estimates / quotes using predefined templates and service pricing tools.
• Generate invoices; ensure accurate job costing and timely follow‑ups on payments.
• Create and manage work orders within the field service software; update job statuses and documentation in real time.
• Respond to inbound marketplace leads (e.g., Thumbtack, Angi) and maintain professional profiles and reviews.
• Communicate job details, changes, progress, and material needs between customers and technicians.
• Track job status, update records / notes, and ensure data accuracy across systems.
• Escalate urgent requests, emergencies, or customer issues and coordinate resolutions.
• Maintain customer satisfaction by handling inquiries and complaints professionally and empathetically.
• Support operational reporting, data entry, and administrative coordination as needed.
• Provide after‑service follow‑ups and gather feedback to improve customer experience.

Required Qualifications

Preferred Qualifications

Required Skills & Tools

Schedule & Pay

System Requirements

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