Service Operations Administrator

Service Operations Administrator

Support operations, billing, and job coordination for a leading US pipeline services provider

Remote, South Africa | US Hours | R25 000 - R35 000 per month

About Our Client

Our client is a trusted leader in underground utility and pipeline services across the United States. With a reputation built on safety, reliability, and innovation, they deliver efficient, high-quality solutions while fostering a collaborative, team-oriented culture. This is a chance to join a growing business where accuracy, organization, and initiative are highly valued.

The Role : Service Operations Administrator

We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients. It is ideal for someone with strong organizational skills who thrives in a fast-paced environment.

Key Responsibilities

Bring a minimum of 2 years experience in billing, operations coordination, or administrative support.

Review job tickets, work orders, and field reports to ensure accurate billing.

Generate and process invoices in line with union and customer contract terms.

Verify labor hours, material costs, and equipment usage for accurate job costing.

Work closely with finance to track accounts receivable and resolve discrepancies.

Maintain detailed service records, work orders, and completion documentation.

Manage dispatch calendars and assist with scheduling preparations.

Handle client inquiries regarding billing and service details professionally.

Contribute to reporting on billing trends, revenue tracking, and operational efficiency.

About You

Minimum 2 years experience in billing, administration, or operations coordination.

Background in construction, utilities, or service industries preferred.

Strong knowledge of ERP or billing systems; experience with job costing advantageous.

Familiarity with contracts, compliance, and union rules is a plus.

Proficient in Microsoft Office Suite (Excel, Outlook, Word) and job / accounting software.

Highly organized, detail-focused, and able to handle multiple tasks under pressure.

Excellent written and verbal communication skills; professional with colleagues and clients.

Comfortable working US hours (training requires full US shift before moving to split shifts).

Experience supporting US-based operations would be highly beneficial.