Client Service Administrator MMH -1
Momentum, Cape Town, Western Cape, South Africa
Overview
Role Purpose : To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes.
Requirements
- Grade 12 or NQF level 4.
- 2-5 Years’ experience in an insurance administration environment.
- Microsoft Office Suite (Word, Excel).
- Employee Benefits administration experience will be advantageous.
Duties and Responsibilities
Ability to self-manage the full administration of risk schemes.Accurately complete member and risk premium reconciliations.Investigate and resolve all non-reconciling items.Administer and process the relevant scheme data from fund entry to exit stage.Process and effect payment on all claim types.Provide first time resolution to clients on queries via e-mail and telephonic.Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due.Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.Build and maintain relationships with clients and stakeholders to ensure a smart client experience.Ensure all risks are mitigated and escalated when dealing with client requests.Keep abreast of MMH product and legislation changes in order to effectively and accurately assist with client queries.Responsible for the monthly reconciliation of scheme data to assist with client reporting.Please note that this role is based on the pay for performance remuneration structure.
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