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UX / UI Designer | Johannesburg

UX / UI Designer | Johannesburg

The Recruitment CouncilJohannesburg, Gauteng, South Africa
30+ days ago
Job description

Our client is seeking an intermediate-level UX / UI Designer to join their team. In this role, you will design and enhance the user interface and experience elements of digital products, transforming high-level requirements into attractive, intuitive, and functional interfaces through research, testing, and iteration.

Key Responsibilities :

Design and Conceptualization :

  • Collaborate with cross-functional teams to conceptualize products and services, leveraging data to drive innovative design decisions.

Customer Experience Mapping :

  • Implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points and challenges.
  • Advise on strategies to eliminate negative experiences and enhance customer interactions.

    • Customer Needs / Experience Research :

  • Conduct research and data analysis to develop a comprehensive understanding of customer segments, trends, needs, and expectations.

    • Product and Solution Development :

  • Define and deliver products and services that meet customer needs, selecting the best approaches within established systems.

    • Internal Client Relationship Management :

  • Build effective relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

    • Improvement / Innovation :

  • Identify shortcomings in existing processes, systems, and procedures, and utilize established change management programs to address them.

    • Customer Experiences Implementation :

  • Support the implementation of customer experience initiatives, tools, and processes, including customer experience testing.

    • Personal Capability Building :

  • Develop personal capabilities through assessment and development planning, formal and informal training, and coaching.
  • Maintain in-depth knowledge of technology, external regulation, and industry best practices through ongoing education and professional accreditation.

    • Competencies :

  • Cultivates Innovation : Generate and refine innovative ideas, appreciating and enhancing others’ creative solutions.
  • Drives Results : Achieve consistent results, even under challenging circumstances, by setting high standards and pursuing initiatives to successful completion.
  • Manages Complexity : Analyze complex issues from multiple angles to uncover root causes and main consequences of different options.
  • Balances Stakeholders : Balance the needs of multiple stakeholders, ensuring all relevant issues are identified and addressed in decision-making processes.
  • Action Oriented : Take timely action on important issues and pursue new opportunities with enthusiasm and urgency.
  • Ensures Accountability : Hold self and others accountable to meet commitments, accepting responsibility for successes and failures.
  • Nimble Learning : Learn through experimentation, swiftly incorporating new concepts to solve problems and sharing learning from mistakes.
  • Decision Quality : Make good and timely decisions, leveraging rules and procedures and drawing on others’ expertise when needed.
  • Interpersonal Savvy : Build rapport and maintain productive relationships with a diverse range of people, showing tact and sensitivity in difficult situations.
  • Being Resilient : Maintain professionalism and overcome obstacles without discouragement, drawing lessons from setbacks and adversity.
  • Business Insight : Apply business knowledge to advance organizational goals, monitoring market changes to shape decisions.

    • Skills :

  • Interaction Design, Prototyping, Information Architecture : Provide technical guidance and apply expertise in interaction design, prototyping, and information architecture.
  • Computer and System Skills : Support business processes using standard office equipment and software, including Microsoft Office and Adobe Suite, and design tools such as Zeplin, Figma, Sketch, InVision, Axure, and Miro.
  • Market Research and Analysis : Utilize research and analysis to develop a comprehensive understanding of market conditions.
  • Planning and Organizing : Plan, organize, prioritize, and oversee activities to efficiently meet business objectives.
  • Assessment : Analyze data from multiple sources to draw appropriate conclusions and make recommendations.
  • Verbal and Written Communication : Use clear and effective communication skills to express ideas, request actions, and formulate plans or policies.

    • Qualifications :

  • Matric / Grade 12 / SAQA Accredited Equivalent.
  • Relevant design-related qualification (degree / diploma / certificate).
  • 3+ years of UX / UI design experience.
  • Experience in the Financial Services industry is preferred.

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    Designer Johannesburg • Johannesburg, Gauteng, South Africa

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