Admin & Operations Support Specialist

Position : Remote Administrative & Operations Support Specialist

Location : Remote (U.S. Time Zone Alignment Preferred)

Company : (Confidential)

Employment Type : Full-Time, Contract

About the Role

We are seeking a highly organized and detail-oriented Administrative & Operations Support Specialist to assist our team with a variety of manual and support-related tasks. This role plays a critical part in maintaining operational efficiency and ensuring the accuracy of session documentation, billing, and communication workflows.

You’ll work closely with clinical and administrative staff to manage documentation, support claims and authorization workflows, and handle inbound / outbound communication that involves collecting required information or documentation.

Key Responsibilities

Download and attach relevant documents to session notes in the appropriate systems.

Check for duplicate insurance claims and verify authorization statuses.

Investigate and flag discrepancies or missing authorizations.

Make and receive calls to collect necessary documentation or provide follow-up as needed.

Organize and manage sensitive information in accordance with HIPAA guidelines.

Collaborate with other internal departments (billing, scheduling, clinical) to ensure task completion.

Perform other administrative support tasks as needed.

Requirements

Previous experience in administrative, healthcare, or behavioral health support roles.

Strong attention to detail and excellent organizational skills.

Proficient in using cloud-based tools (e.g., Google Workspace, Microsoft Office, EHR or CRM platforms).

Excellent communication skills—written and verbal.

Comfortable making outbound calls and handling inbound requests.

Ability to work independently and manage multiple tasks concurrently.

Experience with claims processing or insurance verification is a strong plus.

Familiarity with HIPAA compliance is a bonus.

Preferred Qualifications

Experience working with Electronic Health Record (EHR) systems.

Prior work in telehealth, behavioral health, or a healthcare provider environment.

Based in a U.S.-friendly time zone.

What We Offer

Competitive hourly rate or salary based on experience.

Remote work flexibility.

Opportunity to contribute to a mission-driven team making a difference in mental health access.

Supportive and collaborative team environment.

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