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Senior IT CRM Tech
Blue PearlCape Town, Western Cape, South Africa30+ days ago
Job descriptionMust have proven hands-on experience leading the shift from Sales Cloud to Communications Cloud. At least 8 years of experience in software design & development of CRM solutions (Salesforce, CRM Solutions, Salesforce Communications Cloud, Siebel, Oracle Solutions & ServiceNow). Salesforce Data Model & Objects : knowledge of Salesforce objects, relationships, and schema design. Process Automation : experience with Process Builder, Flow Builder, and Workflow Rules for automating business processes. Familiarity with APIs and tools for COMM Cloud for managing customer services, billing, and provisioning. Agile management; strong experience in leading a team. Education : Grade 12 certificate or equivalent; relevant degree or diploma in Business Management. Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting
Overview
Senior IT CRM Tech Lead role at Blue Pearl in Cape Town, Western Cape, South Africa. The role focuses on leading a team in upgrading from Sales Cloud to Communication Cloud, integrating communication-specific functionalities with the core Salesforce platform.
Responsibilities
- Be the interface between business entities and the various technical areas for the design, architectural and development of CRM / BSS Telecom journeys.
- Own the architectural and design decisions for the team / squad.
- Lead as an executor and visionary behind the technical solution; collaborate with all team members to create a modular, scalable solution that accommodates future architectural changes.
- Drive engineering practices in test-driven development, continuous integration, and automated deployment.
- Coach the team to solve complex problems.
- Review & approve the design and development of CRM solutions such as Salesforce, ServiceNow, and others.
Qualifications
Job details
Location : Cape Town, Western Cape, South Africa
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