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ERP Account Consultant

Dye & Durham CorporationCape Town, ZA

5 days ago

Job description

Job title : ERP Account Consultant

Job Location : Western Cape, Cape Town

Deadline : October 25, 2025

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This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm.

Key Responsibilities

Implementation

Understand all the functionality within the GhostPractice system.

Installing and setting up SQL, GhostPractice and related software.

Converting non-financial client's data from Legacy system into GhostPractice.

Functional testing of software and testing the integrity of the data along with the client.

Assisting the client with handholding and support during the Testing and Launch phases.

Preparing, executing and managing projects including project milestone management.

Creating, collating and maintaining project documentation and performing related administrative functions.

Problem solving of client issues.

Support

Assisting client with support queries as and when required.

Training

Train clients on all the functionality within the GhostPractice system.

Classroom or one-on-one Training of clients on GhostPractice.

Account Management

Extracting data from various systems and compiling it into useable information.

Updating and maintaining CRM systems for account management functions performed.

Assist with Billing and debtors query issue resolution.

Assist / manage implementation to support handover.

Assist with events, workshop and other clients related functions as required.

Assist with other general administrative and ad hoc tasks as required.

Skills, Knowledge & Expertise

Well presented, good telephone etiquette and good writing ability.

Good interpersonal and communication skills- fluent in English & Afrikaans (spoken & written).

Able to use Microsoft Office- primarily Outlook and Excel.

Good planning skills, problem-solving skills and good data analysis skills.

Bookkeeping skills (advantage if you have legal bookkeeping skills)

Ability to identify trends and issues and to understand the root causes of trends and / or issues.

Liaise with people from various teams and manage delivery.

Superior working knowledge of GhostPractice or software programs.

Qualifications

Recognised Diploma in IT, Finance or Management

MS Office Certification ( Advantageous)

Degree in Finance, Management, IT or similar (Advantageous)

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Erp Consultant • Cape Town, ZA

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