Senior Customer Success Manager

Senior Customer Success Manager (Remote, South Africa)

We are recruiting on behalf of one of our international SaaS clients.

SouthSpoke is a purpose-driven offshoring and staffing company that connects top South African talent and creative solutions with businesses across the USA and Europe. We believe work is more than profit, it is service. Every placement and solution fuels global growth, supports local communities, and contributes to something eternal.

The Role

We are looking for a Senior Customer Success Manager with a proven track record of building strong client relationships and driving retention and growth. You will be the trusted partner to our international SaaS client, helping them simplify complex challenges, maximize value, and scale with confidence.

Key Responsibilities

• Act as the primary point of contact for a portfolio of high-value clients
• Drive adoption and success by explaining complex problems in clear, simple solutions
• Manage client accounts proactively, ensuring satisfaction and retention
• Lead consultative conversations, guiding clients toward business growth opportunities
• Handle high volume buckets of business with patience and precision
• Identify upsell and cross-sell opportunities to expand client solutions
• Re-engage delinquent clients and proactively manage accounts at high risk of churn
• Provide ongoing training and development sessions to clients to maximize adoption
• Collaborate with internal teams to ensure seamless client experiences

Requirements

Technical Requirements

Compensation and Benefits

Please note, shortlisted candidates may be required to submit a short video answering basic questions so we can get to know you better.

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