Manager Client Experience

Mediclinic Midstream Centurion South Africa

Closing date : 10 / 10 / 2025

Number of positions : 1

Recruiter name : Lebogang Modiko

Reference number : 64244

Workplace Type : On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Main Purpose of Job

The Client Experience Manager is responsible for developing and implementing strategies to improve the overall experience of clients including patients their families and visitors. This role ensures that all client experience functions within the hospital are carried out effectively to enhance optimal satisfaction while also contributing to the Mediclinic brands reputation.

Key Responsibility Areas

• Utilise client experience index data to improve client experience
• Manage overall client experience within the hospital by managing client compliments and complaints as well as various improvement initiatives
• Manage client journey campaigns by facilitating and coordinating initiatives and campaigns
• Manage & maintain strategic relationships with relevant internal and external stakeholders
• Manage and control client experience budget
• Lead provide guidance and manage the people in the Client Experience Function to deliver on strategic objectives
• Manage marketing and communication initiatives and campaigns

Required Education

Essential Education : 3 Year Diploma and Above from a registered Tertiary Education organisation in Human Sciences

Desired Education : Bachelors degree in human sciences (Majors in Communication Nursing Marketing Social Work or Psychology)

Required Experience

Essential Minimum Experience : 5 years experience in service-oriented environment / operations

Desired Experience : Experience in the healthcare and service industry

Required Job Skills and Knowledge

All applicants will be considered with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa as well as internal applicants / employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Additional Information

Employment Type : Full Time

Vacancy : 1

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