Senior Technical Operations Specialist

About Voyc

Voyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry. We harness advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to join our mission to revolutionise the industry.

About the Role

The Senior TechOps Specialist is responsible for architecting, securing, and scaling our cloud infrastructure and operational systems. This role leads the design and automation of deployments, ensures compliance and security across environments, and drives incident management practices. Working closely with engineering, security, and product teams, this person ensures that systems are resilient, compliant, and optimised for performance.

The ideal candidate combines deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.

Key Responsibilities

• Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
• Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
• Lead the design and optimisation of CI / CD pipelines to ensure reliable and secure deployments.
• Oversee container orchestration and workload management in Kubernetes (EKS).
• Implement monitoring, observability, and alerting for proactive incident detection and resolution.
• Conduct penetration testing, vulnerability management, and infrastructure hardening.
• Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
• Own the incident response lifecycle : triage, mitigation, root cause analysis, and post-mortems.
• Define and enforce security and operational best practices across teams.
• Mentor engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
• Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
• Optimise infrastructure performance and costs while ensuring scalability and resilience.

Requirements

Key Competencies Required

Benefits

In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers :

More Perks here.

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