Operations Lead

About the Company

Hawker is South Africa’s digital spaza for pre-owned tech and appliances, built for the hustle, priced for the people. We give devices and appliances a second life, making reliable gear more accessible to students, side-hustlers, and families and all South Africans, who want quality without paying premium prices. We don’t just move stock, we move possibilities. Every fridge, laptop, or stroller we grade, pack, and ship is a tool for someone’s hustle. If you want to be part of a brand that’s rewriting how second-hand is done in SA, join the movement.

The Role

We’re looking for an Operations Lead to take charge of the full back-end flow of Hawker’s products, from supplier intake to the customer’s doorstep. You’ll be responsible for stock intake, grading and quality control, packaging, courier coordination, 3rd-party supplier management, and inventory management. Your job is to make sure our customers get exactly what they ordered, tested, graded, packed sharp-sharp, and delivered without drama.

Key Responsibilities

• Stock Intake & Quality Control
• Oversee product intake from suppliers and 3rd parties.
• Implement and manage Hawker’s grading matrix for all incoming stock (A, B, C grades).
• Ensure all items are tested, refurbished (where needed), and labelled correctly.
• Inventory Management
• Maintain accurate stock records and reporting across systems.
• Lead cycle counts, reconciliations, and investigations into stock discrepancies.
• Ensure live inventory updates for e-commerce accuracy.
• Packaging & Dispatch
• Supervise packaging to meet Hawker’s presentation standards.
• Coordinate daily courier collections and manage relationships with delivery partners.
• Monitor SLA compliance (from intake to customer delivery).
• Supplier & Courier Coordination
• Manage 3rd-party suppliers and refurbishment partners, ensuring timely stock delivery and quality.
• Work with courier partners to optimise delivery speed, cost, and reliability.
• Process & Team Leadership
• Drive operational SOPs to ensure efficiency and zero drama.
• Train and mentor operations staff (intake clerks, packers, stock controllers).
• Identify process gaps and implement continuous improvements.

What We’re Looking For

Nice to Have

What We Offer

Why You’ll Love Working Here

You’ll join a passionate team that’s pushing creative boundaries and redefining how brands connect with their audiences. We value bold ideas, encourage experimentation, and reward initiative. If you’re looking for a place where your creativity can truly make an impact — this is it.

Hawker is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Hawker lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him / herself from consideration. If you don't hear back from us in 30 days, please consider your application unsuccessful.

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