Operation Lead, ZA Operations

Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

Responsibilities

• Measure and monitor workflows, track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift / Area Manager with projects to improve processes, cultivate a safe working environment and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead / Supervisor youll be based in one of our operational sites. Youll support your Shift / Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes and the priority plan for the day.

Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift / Area Manager in planning shifts to make sure you have enough team members working during peak times.

Qualifications

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1

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