Service Business Operation Leader South Africa

Deadline : October 23, 2025

Location : Gauteng, Johannesburg

Overview

The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Southern Africa region. He / she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

Responsibilities

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Timely and accurate billing of customers for contract and non-contract services
• Manage data quality in the various Service ERPs / Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
• Provide analytical and operational reporting to drive execution of revenues and costs
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
• Ensure compliance with regulatory requirements

Qualifications / Requirements

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