Groups and Incentives Operations Consultant

Job Description

Groups & Incentives Operations Consultant | Sandton | Luxury African Safari Company

Salary : Negotiable DOE

Kendrick Recruitment is seeking an experienced and detail-oriented Groups & Incentives Operations Consultant to join the team of one of our esteemed clients – a leading luxury African safari company based in Sandton . This position offers an exciting opportunity for a proactive individual with excellent organisational skills and a strong background in travel coordination.

Key Outputs :

Coordinate and execute land tour programmes and events

Support the administrative management of travel files with a focus on operational efficiency and quality control

Travel with groups as required and provide on-site coordination

Collaborate with Reservations and Operations Managers to ensure profitability and compliance with commercial targets

Provide proactive operational support to the Groups & Incentives team

Build and maintain relationships with suppliers while monitoring service levels

Liaise with accounts teams to manage debtors and flag potential bad debt

Maintain up-to-date information on all confirmed services

Assist in the preparation and delivery of travel documentation and operating schedules

Ensure compliance with country-specific travel restrictions

Recommend improvements to guest experiences and service delivery

Escalate client or guest complaints promptly to relevant managers and assist in resolution

Be on call for emergencies and provide timely updates to clients and managers

Assist with special projects and duties assigned by management

Knowledge Required :

Strong knowledge of the travel and tourism industry, including current trends and destination management

Understanding of the company’s operating regions and product offerings

Commercial awareness to support strategic and operational decision-making

Solid understanding of emergency response protocols and risk mitigation

Qualifications Required :

Minimum 4–5 years of previous inbound tour consulting experience

Skills Required :

Excellent administrative and time management skills

Strong attention to detail

Ability to remain calm and efficient under pressure

Flexible and adaptable to shifting priorities and technologies

Excellent verbal and written communication skills

Proficiency in financial modelling and analysis

Familiarity with Excel (essential), Tourplan (preferred), MS Office, Teams, and WETU

Negotiation and analytical skills

Creative thinking for crafting guest experiences

Yielding and revenue optimisation skills

Personal Attributes :

Methodical and detail-oriented

Proactive with strong decision-making and problem-solving capabilities

Adaptable and calm under pressure

Strong interpersonal and teamwork skills

High levels of perseverance, patience, and energy

Comfortable with routine tasks and deadlines

Resilient, decisive, and able to navigate challenges

This is a fantastic opportunity to work with a highly respected brand in the luxury safari space. If you meet the above criteria and are passionate about creating seamless and memorable group travel experiences, Kendrick Recruitment encourages you to apply.

Requirements

experience