Operations Manager (Telecommunications)

Introduction

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition : Ekasi is a township; slang meaning = my community).

In short, we provide the internet and we provide it like never before. We’re changing the game, wait - no one has ever done this - we’re creating the game on how to provide the most affordable unlimited internet and associated services to South Africa.

By serving our customers, we’re capturing the opportunity to bridge the digital divide and unlock the potential of deserved communities. We’re looking for people who are not only inspired by this goal but who are passionate about helping us achieve it.

The Operations Manager will play a key role in overseeing and optimizing our day-to-day operations to ensure the smooth and efficient running of our business, more specifically our operations in our Western Cape division. This role requires a strategic thinker with exceptional leadership abilities and a proven track record of driving results.

This role demands that you are able to take full ownership and accountability for the field team performance of multiple aspects of the division. Furthermore, we are looking for an individual who is self-directed, detail-oriented, personable, and comfortable with being visible and present on the ground – within the areas you represent.

As part of this role, you will have to work closely with the Head of Operations. As such, your execution of this role will be critical to the oversight needed in our Western Cape division - making this an exciting and challenging opportunity to come on board and play an integral role in the overall performance of ikeja.

Duties & Responsibilities

• Develop and implement operational strategies, policies, and procedures to improve productivity, quality, and customer satisfaction.
• Manage and mentor a team of Line Managers and frontline staff, providing guidance, training, and support as needed.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with cross-functional teams to streamline processes, optimize resource allocation, and drive continuous improvement initiatives.
• Ensure compliance with regulatory requirements, safety standards, and company policies across all operational activities.
• Prepare and manage operational budgets, forecasts, and expenditure to ensure cost-effectiveness and profitability.
• Foster a culture of teamwork, accountability, and innovation to drive employee engagement and organizational success.
• Stay abreast of industry trends, best practices, and emerging technologies to maintain a competitive edge in the market.
• Optimize operational processes to enhance productivity and reduce costs.
• Enhance customer satisfaction by ensuring efficient and effective service delivery.
• Lead and develop the operations team to maximize performance and foster growth.
• Foster collaboration with other departments to support company-wide goals and initiatives.
• Identify and implement process improvements to enhance efficiency and drive operational excellence.
• Identify cost-saving opportunities and optimize resource allocation.
• Maintain and improve service quality levels, meeting or exceeding SLAs (Service Level Agreements).
• Optimize resource planning and allocation for projects and day-to-day operations.
• Identify and mitigate operational risks to ensure smooth operations and business continuity.
• Effectively manage the operational budget to ensure financial efficiency and accountability.

Desired Experience & Qualification

Why you should join us :

What Makes You a Good Fit for the Role?

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