Service Manager
Posted today
Job Description
We're excited to offer an opportunity to join One Janitorial as a Service Manager — a full-time, work-from-home position with consistent hours, a supportive team, and strong earning potential.
Application Process & Requirements
Fill out the application form. Copy and paste the link below and choose "Service Manager" as the position you are applying for :
Apply Here :
- Attach a video answering the questions provided on the application form.
- Ensure your video link (Google Drive, Loom, YouTube) is accessible or unlisted for review.
- The video must be recent and address all questions relevantly.
- Applications without both the video and resume will not be reviewed.
- Be yourself and show your energy
- Use the same camera, headset, and workspace you\'ll use if hired.
About the Role
As a Service Manager, you will oversee the performance and development of our BCO team, ensuring smooth day-to-day operations, handling escalations, Building changeovers, supporting overflow tasks, and maintaining high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.
Key Responsibilities :
Supervise and manage a team of remote customer success representatives.Onboard and train new team members to meet our communication and service delivery standards.Monitor KPIs including response times, issue resolution rates, and customer satisfaction scores.Coach and support team members through call reviews, performance feedback, and ongoing development.Act as the point of escalation for complex service issues, ensuring quick and professional resolution.Step in during overflow periods or absences to maintain consistent service levels.Collaborate with senior leadership to identify service gaps and improve internal processes.Compensation & Schedule
Shift : Monday to Friday, 8 : 00 AM – 4 : 30 PM MDTRequirements
Minimum 3 years in a customer service or client success role,At least 2 year in a supervisory or team leadership position.Retention experience is an advantageAbility to answer calls during scheduled after-hours shiftsStable remote work environment with webcam and headsetQuiet, interruption-free workspaceExcellent written and verbal communication skillsWhat Will Help You Succeed
Fluent in English (written and spoken — minimum 9 / 10)Computer with at least 4GB RAMStable, high-speed internet (check via Google "internet speed test")High energy, self-motivated, and strong communication skillsStrong work ethic and commitment to hitting daily goalsFamiliarity with Google Suite (Drive, Sheets, Gmail, etc.) is an assetKey Qualities We Are Looking For
High level of energy and motivationExcellent organizational and prioritization skillsFocused and goal-orientedConsistently able to meet targets and deadlinesOur Core Values
At One Janitorial, we believe in more than just results. We live by our values :
Ethical BehaviorResults-Oriented MindsetMaking an ImpactCommitmentResponsibilityIf these values resonate with you and you're ready to thrive in a high-performance, remote team, we want to hear from you.
Apply today and take the first step toward a rewarding remote career with One Janitorial
— The One Janitorial Team
Job Type : Full-time
Pay : From R16200,00 per month
Experience :
Supervisory / Team Lead Role : 3 years (Required)Customer support : 3 years (Required)Work Location : Remote
Is this job a match or a miss?
Customer Service Manager
Posted today
Job Description
Please Read Carefully & Fully Complete Both Steps Below to Be Considered
Application Process & Requirements
Fill out the application form (choose "Service Manager" as the position you are applying for) :Apply Here :
Submit a video answering the questions provided on the application form.Key Notes to Remember :
Attach a video answering all questions on the application form.Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).Applications without both a video and resume will not be reviewed.Be yourself and show your energyUse the same camera, headset, and workspace you\'ll use if hired.About the Role
We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.
As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You\'ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.
Key Responsibilities
Supervise and manage a team of remote customer success representatives.Onboard and train new team members to meet our service standards.Monitor KPIs : response times, resolution rates, and customer satisfaction.Coach and support team members with call reviews, feedback, and ongoing development.Handle escalations for complex service issues with quick, professional resolution.Step in during overflow periods to maintain consistent service.Collaborate with senior leadership to identify service gaps and improve processes.Requirements
5+ years in a supervisory / leadership / operations role.Excellent English communication skills (spoken & written) – minimum 9 / 10 proficiency.Proven experience managing remote teams or working in virtual environments.Strong organizational skills; ability to stay calm under pressure.Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.Results-driven mindset with a passion for customer success.Compensation
Shift : Monday – Friday, 8 : 00 AM – 4 : 30 PM (Mountain Time) but overtime will be needed when issues arriveJob Type : Full-time
Application Question(s) :
Have you filled out the form?Experience :
Supervisory / Operations : 5 years (Required)Work Location : Remote
Is this job a match or a miss?
Food & Beverage Manager
Durban, KwaZulu Natal Bright Search Recruitment (Pty) Ltd
Posted 3 days ago
Job Description
Requirements :
Minimum 35 years experience in F&B management within hospitality or a similar environmentStrong leadership, organisational, and communication skillsProven ability to manage teams and maintain high service standardsHospitality or related qualification advantageousFemale candidates preferredPackage :
Competitive salary based on experienceOpportunity to lead and shape a dynamic F&B teamSupportive work environmentIs this job a match or a miss?
Service Manager / Automotive Industry / Durban
Durban, KwaZulu Natal IGo Solutions
Posted today
Job Description
full-time
Top Dealership in Durban is seeking an experienced Service Manager to join their Top team. Minimum Requirements :
Valid driver’s licenseMatric certificateClear ITC and criminal recordTop Dealership in Durban is seeking an experienced Service Manager to join their Top team. Minimum Requirements :
Dealership Service Manager experienceTraceable ReferenceValid driver’s licenseMatric certificateClear ITC and criminal recordSalary & Benefits :
Salary : R35,000 – R40,000 (based on experience)IncentivesCompany carFuel allowanceMedical aid optionTo Apply : Email your CV If you have not heard back within 2 weeks, please consider your application unsuccessful.
Is this job a match or a miss?
Food and Beverage Manager
Durban, KwaZulu Natal Bright Search Recruitment (Pty) Ltd
Posted 4 days ago
Job Description
Minimum 5 years experience in a similar role within a luxury or 5-star establishment.Proven track record in managing multi-outlet F&B operations.Skills :Strong leadership and team management skills.Excellent customer service and communication abilities.Financial acumen and experience with budgeting and cost control.Sound knowledge of food, wine, and beverage pairing.Computer literacy (MS Office, POS systems, stock management software).Personal Attributes :Highly organized, proactive, and detail-oriented.Able to work under pressure and handle complaints diplomatically.Passionate about hospitality and service excellence.Is this job a match or a miss?
Be The First To Know
About the latest Assistant catering manager healthcare temp Jobsin Durban !
Set Email Alert : Job title
Location
What Locations Can I Find These Jobs In?
#J-18808-Ljbffr