Assistant Front Office Manager

Overview

This hotel is owned and operated by an independent franchisee Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices including hiring, firing, discipline, staffing, compensation, benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Responsibilities and qualifications below reflect the role as described by the employer. This description is intended for recruitment purposes and reflects current requirements and expectations.

Responsibilities

• Support the Front Office Manager in the day-to-day operations of the department.
• Supervise the Reception, Concierge and Night Audit teams to ensure smooth and efficient service delivery.
• Ensure all guest interactions are handled professionally, promptly and in accordance with brand standards.
• Assist with managing staffing levels, scheduling and departmental rosters to meet operational and service needs.
• Maintain high levels of guest satisfaction by resolving guest queries and complaints effectively.
• Monitor and maintain cleanliness, accuracy and functionality of all Front Office areas and systems.
• Support the implementation of training programs and staff development initiatives.
• Conduct spot checks on status of rooms and ensure accurate room status reporting.
• Assist in achieving departmental financial and service goals.
• Handle daily banking, float checks and auditing tasks as required.
• Communicate effectively with other departments to ensure seamless guest experiences.
• Ensure compliance with company policies, procedures and service standards.
• Promote teamwork, motivation and a positive work environment within the Front Office team.
• Act as Duty Manager when required.
• Assist with reviewing Guest Voice feedback and implementing corrective actions where needed.

Qualifications

Employment Details

Key Skills

This description contains an equal opportunity statement and is intended to reflect current requirements and expectations for this role.

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