Customer Success And Implementation Manager

Customer Success and Implementation Manager

We are a UK-based software company focused on transforming social prescribing in healthcare.

Our app helps clinicians and healthcare teams connect patients with local services to improve their well-being.

We are looking for a dedicated Customer Success & Implementations Manager to oversee the rollout of our platform to UK GP surgeries, ensuring significant positive outcomes.

Responsibilities

• Manage implementation projects, coordinating internal teams to meet milestones.
• Conduct discovery calls to understand client objectives and customize launch plans.
• Develop scalable processes to accelerate the time from contract to launch.
• Maintain relationships with a portfolio of over GP surgeries.
• Lead strategic account reviews and monitor client satisfaction.
• Promote platform adoption to ensure clients gain tangible value.
• Manage renewal and upsell discussions within the client portfolio.
• Resolve technical issues and assist clients with setup and configuration.
• Develop help documentation, video tutorials and support resources.
• Analyze data to identify patterns, risks and growth opportunities.
• Assist clients with DPIAs and serve as the internal data‑protection expert.
• Share client feedback with the product development team.

Qualifications

Benefits

Work Environment

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