German - Fixed Term Customer Support Specialist II

Role Details

Type of Support : Email and chat

Contract Duration : Temporary contract of 3 months

Training Schedule : Monday to Friday; 8 : 00 am - 5 : 00 pm CET

Work Schedule : To be determined

Work Type and Location : Remote in South Africa

Expected Start Date : October 30, 2025

About Us

Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24 / 7 support in any language without compromising quality or empathy. At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

The Role

We're looking for talented folks to join our Customer Support in German and English teams . We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry.

What You’ll Do :

• Providing an amazing customer experience across all channels including email, and live chat in English and German
• Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
• Meeting customer service KPIs defined by the Customer Happiness Manager
• Consistently achieving individual and departmental goals
• Showing a strong comprehension of all policies and procedures
• Resourceful by working cross-functionally to solve complex customer inquiries
• Closing the feedback loop by sharing valuable customer insight across all departments
• Escalating common trends from calls and emails to ensure swift action is taken
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
• Handling other ad hoc requests as communicated by the Customer Happiness Manager

What We Expect From You :

What You’ll Get In Return :

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

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