This job offer is not available in your country.
Customer Service Manager
Bluespec HoldingsGauteng - Sandton, ZA30+ days ago
Job descriptionDiscipline and take corrective action according to Group standards. Ensure all leave forms are approved and escalated to Operations Manager for Authorisation. Send authorised leave forms to HR for capturing. Update time and attendance report daily to correspond with leave days taken. Conduct quarterly performance discussions.
Key performance area :
1. Manage and plan the day to day activities of all CSA and reception staff
Perform the intermediary role between CSA’s and as link between workshop, estimators, buyers and external providers.
Ensure that escalated client queries are resolved within 48 hours.
Ensure that the following customers are contacted timeously by CSA allocated :
- Daily converted list
- Work in progress list
- Rework clients
- Parts on back order
- Clients whose vehicles are ready for collection
Ensure that the paperwork for collection of vehicles is completed and submitted daily.
Ensure that daily feedback is given to Branch Management regarding the customer care report, highlighting areas of concern.
2. Performance Management of CSA’s and receptionist
Create a job alert for this search
Customer Service Manager • Gauteng - Sandton, ZA
Related jobs
%20Ltd.)
%20Ltd)
Senior Business Analyst - 7 Month Contract.Identify, control, and escalate potential risks that may increase costs.Manage costs or expenses within the approved budget to achieve cost efficiencies.D...Show moreLast updated: 30+ days ago
Customer Service Consultant
NeptuneSandton, ZA Hello Group is seeking to appoint a dedicated.This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, ef...Show moreLast updated: 30+ days ago
Customer Success Manager
Talent SamSandton, GP, ZA The client is building a global movement to empower founders and entrepreneurs by providing proven systems for audience growth, brand building, and community engagement.
Their mission is to help mil...Show moreLast updated: 30+ days ago
Dealership Service Manager
The Talent RoomSandton, ZA Our client, a reputable dealership based in the Johannesburg North area, is seeking to appoint a Qualified Service Manager to lead their service department.
The ideal candidate will be experienced, ...Show moreLast updated: 30+ days ago
Service Delivery Manager, EMEA
BramblesSandton, Gauteng, South Africa CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.
We employ approximately 13,000 people and operate i...Show moreLast updated: 24 days ago
Service Expert - Inbound
Oneplan Underwriting Managers (Pty) Ltd.Sandton, ZA To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.
Maximizes on client service ope...Show moreLast updated: 30+ days ago
Customer Value Specialist
FirstRand Bank Limited5 Merchant Place, 9 Fredman Drive, Sandton, Johannesburg, 2196 To provide research and support for the implementation of customer value propositions and internal stakeholders to achieve specific business and customer objectives.
Hello Future Customer Value Spec...Show moreLast updated: 7 days ago
PROJECT KEY ACCOUNTS MANAGER - Electrical
Professional Resources Partners Pty LtdSandton, ZA PROJECT KEY ACCOUNTS MANAGER - Electrical.SALARY : R25 000-35 000 take home nett (basic salary + travel / car allowance) 50% medical aid contribution + provident fund, Plus perfomance bonuses.The Proj...Show moreLast updated: 30+ days ago
- New!
Property Administrator
FedgroupSandton, Johannesburg Metro, South Africa Note : This role is with Fieldspace, a Fedgroup partner company.Are you organised, detail-driven, and great with people? Fieldspace is looking for a.
Property Management team and operate the Tenant S...Show moreLast updated: 4 hours ago
Customer Service Assistant
Southern Co-opSandown, Avenue Road (PFS), GB Customer Service Assistant – Be the Friendly Face of Your Community.Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every s...Show moreLast updated: 14 days ago
Service Controller
Daisy JHB (Pty) LtdSandton, South Africa The successful candidate will be responsible for.Providing internal and external customers with an excellent customer service experience.
The efficient and effective logging of customer queries and ...Show moreLast updated: 13 days ago
- New!
Retail General Sales Manager
WMS SecureSandton, ZA A Retail Sales Manager oversees the daily operations of a retail store, ensuring a positive customer experience while driving sales and managing staff.
They are responsible for everything from staff...Show moreLast updated: 4 hours ago
German-Speaking Customer Service Agents
CallForceSandton, ZA German-Speaking Customer Service Agents.We are seeking a highly motivated and detail-oriented.German-Speaking Customer Service Agent.
The ideal candidate will be responsible for providing exceptiona...Show moreLast updated: 30+ days ago
Service Technician
TumainiJohannesburg A leading heavy manufacturing company based in Johannesburg is seeking a qualified and experienced Service Technician to join their team!.
N4 - N6 in Electrical Engineering.Proven experience servici...Show moreLast updated: 30+ days ago
Customer Orders Specialist
ColoplastSandton, ZA The Consumer Orders Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes : processing orders and ensuring all captured o...Show moreLast updated: 22 days ago
- Promoted
Store Manager Sandton
Service Solutionssandton, Gauteng, South Africa International Premium brand retailer is seeking to employ a Store Manager to join their team.The successful candidate will have : .
Excellent communication skills.Strong operational and Sales experien...Show moreLast updated: 30+ days ago
Service Delivery Manager
Dimension DataSandton Oversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, re...Show moreLast updated: 30+ days ago
Operations Manager / Call Center Manager
Believe ResourcingSandton A global leader in the BPO sector offering world-class CX and Service Centres at all their locations.They service industries such as eCommerce, Retail, Food Delivery, and Technology.Our client is n...Show moreLast updated: 30+ days ago
Senior Business Analyst
Boardroom AppointmentsSandton, South AfricaQuick Apply