Front Office Manager

Job Description

Position Overview

Reporting to the Senior Front Office Manager, the successful candidate will be responsible for providing the highest level of guest service and maintaining standards across all positions within the Front Office departments. The Front Office Manager will guide the department in achieving strategic goals through continual focus and alignment with the company's vision. They will serve as a resource to the overall hotel operations by offering assistance and direction as needed. The role involves maximizing revenue opportunities while managing costs, leading and motivating a team of managers, and fostering growth and development for future leaders. Additionally, the Front Office Manager will support the Guest Experience Manager in maintaining and enhancing the overall guest experience.

Key Responsibilities and Duties

• Maintain and operate department procedures and systems effectively.
• Regularly evaluate and improve department Standard Operating Procedures.
• Audit and develop guest information data on Opera.
• Implement and uphold standards of Leading Hotels of the World and ALL Loyalty programs.
• Create an environment that encourages innovation and operational improvements.
• Proactively explore new ideas and technologies to streamline productivity and enhance guest experience within budget constraints.
• Ensure effective communication between departments.
• Manage PMS and related interfaces efficiently.
• Build and strengthen relationships with travel agents.
• Model organizational values and the Grace Memorandum.
• Reduce departmental glitches to acceptable weekly standards to minimize revenue loss.
• Promote the use of the “Generosity Pot” across departments.
• Oversee departmental operations in the absence of the Executive and Department Heads.
• Lead ad hoc project teams as required.
• Participate in on-the-job training and coaching to ensure service and operational effectiveness.
• Maintain thorough knowledge of hotel services and facilities.
• Uphold high standards of service, appearance, and social skills as per company policy.
• Work harmoniously with all departments and staff, offering assistance when needed.
• Attend all mandatory training workshops as required by the Director of Rooms Division.
• Be familiar with all policies, procedures, house rules, LHW standards, Loyalty Program, and emergency protocols.
• Perform any other duties as assigned by the Director of Rooms Division.

Qualifications

Job Requirements and Qualifications :

Proven abilities in :

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