Front Office Lead

Join to apply for the Front Office Lead role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Front Office Lead role at ExecutivePlacements.com - The JOB Portal

SUMMARY :

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

Recruiter :

Merand Corbett & Associates

Job Ref : CPT / Doret

Date posted :

Thursday, May 22, 2025

Location :

Helderberg, South Africa

SUMMARY :

Our client, a distinguished 5-star boutique Country House, is seeking an experienced and dynamic Front Office Lead.

This role requires an entrepreneurial spirit and exceptional leadership to oversee their front office operations and ensure unparalleled guest satisfaction during a period of growth and elevation.

POSITION INFO :

Key Responsibilities :

• Lead and supervise the front desk team.
• Train new team members and act as a technical resource.
• Ensure efficient and professional front desk operations.
• Own, update, and train all Standard Operating Procedures for the department.
• Ensure adherence to hotel policies and procedures.
• Manage schedules, workloads, and master key control.
• Resolve guest concerns promptly and courteously.
• Monitor room status, maximise occupancy, and analyse rate variances.
• Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments.
• Ensure personalised and heartfelt service for every guest.
• Conduct regular team meetings and performance evaluations.
• Monitor and control departmental expenses within budget.
• Review and approve daily financial reports, including credit limit and room revenue reports.
• Enforce cash-handling, check-cashing, and credit policies.
• Generate and review daily front office activity reports.
• Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores).
• Provide detailed financial and operational reports to management.
• Prepare and implement contingency plans for emergencies.
• Handle unexpected situations with professionalism and efficiency.
• Identify areas for service improvement and implement changes.
• Stay updated on industry trends and best practices.
• Foster a culture of continuous learning and development within the team.

Requirements :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

Get notified about new Front Office Specialist jobs in Cape Town, Western Cape, South Africa .

Somerset West, Western Cape, South Africa ZAR108,000.00-ZAR180,000.00 1 week ago

Cape Town, Western Cape, South Africa 3 days ago

General Assistant - TimberCity Brackenfell

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa ZAR15,000.00-ZAR15,000.00 1 week ago

Somerset West, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 2 days ago

Somerset West, Western Cape, South Africa 2 days ago

Bellville, Western Cape, South Africa 5 days ago

Somerset West, Western Cape, South Africa 3 days ago

Landscape Administrator Assistant (Level 5), Kogelberg Nature Reserve

Somerset West, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 days ago

Stellenbosch, Western Cape, South Africa 1 day ago

Bellville, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 days ago

ADMINISTRATIVE ASSISTANT : HEALTHCARE (TEMP)

Bellville, Western Cape, South Africa 2 days ago

Temp Receptionist – Northern Suburbs (Brackenfell)

Brackenfell, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 days ago

Administrator / Technical Coordinator & Logistics

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr