Front Office Receptionist

Duties :

Attend to all guest needs, including but not limited to registration, check in`s, check outs

Kindly and promptly address guest inquiries, requests, and matters of concern

Provide information about hotel services, amenities, and local attractions

Coordinate with other hotel departments to fulfil guest needs and requests

Manage reservations, cancellations, and room assignments and all front desk related tasks

Ensure all relevant policies and procedures are adhered to

Complete all relevant end of day activities and reporting

Maintain and adhere to relevant health and safety protocols as required

Process relevant payment processes

Answer and respond to incoming calls with the appropriate telephone etiquette

Process payments, handle cash, and maintain accurate records

Maintain a tidy and organized front desk area

Answer emails, assisting guests with enquiries and invoicing

Perform other duties and tasks as operationally required

Requirements : Grade 12

Recognized Hospitality Qualification preferred

At least 5 years experience in a 5

• hotel

Attuned to exceptional guest experiences

Excellent interpersonal skills

Some reservations experience will be an advantage

Familiar with Benson will be an advantage

Trustworthy & reliable