Service Consultant - Cape Town

Our client, who operates in the records and information management sector is requiring a Service Consultant to join their team.

The purpose of this position is to maintain excellent customer relationships through effective service delivery, with the objective of retaining and growing the defined portfolios

Location : Cape Town

Job type : On-site - Permanent

Duties and Responsibilities

• Ensure that the service offering provided satisfies customers’ needs
• Resolve all enquiries or queries
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assist with preparing and presenting business proposals to both existing and new potential customers.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
• Ensure effective management of documentation and records as defined within the customer’s document retention strategy

Minimum Requirements

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful