Senior Customer Service Consultant
The Legends AgencyWorkFromHome, Wes-Kaap, South Africa30+ days ago
Job description5+ years in customer service, with leadership experience in the gambling / iGaming sector Experience with WhatsApp-based or messaging platform betting services Deep understanding of UKGC compliance and responsible gambling practices Familiarity with ABETA betting platform and Responder IO preferred Excellent communication skills, articulate, professional, and accent-neutral Strong organisational, coaching, and problem-solving abilities Comfortable in a fast-paced, customer-centric setting Tech-savvy with a good grasp of support tools and CRMs Bonus : Passion for sports and betting, exposure to startups or high-growth environments Must be based in Cape Town and available for a hybrid working model. Ideal backgrounds include experience at Hollywood Bets, Play.co.za, Pokerbet, BetOlimp, Betway, or Ready Play Gaming.
About the job Senior Customer Service Consultant
Head of Customer Service
Lead Customer Experience for a Fast-Growing Online Betting Brand, Cape Town-Based
Gambling / iGaming Industry | Market Related Salary | Hybrid (Office-Based) | 9am - 5pm (SA / UK Hours)
About Our Client
Our client is an innovative player in the online betting space, offering a dynamic and engaging platform for sports and casino enthusiasts. With a customer-first approach and a fast-growing footprint, they are setting new standards in the iGaming experience. The company fosters a performance-driven culture, backed by cutting-edge tools and a collaborative team environment.
The Role : Head of Customer Service
This role is a key leadership position focused on shaping and scaling the customer support function. You will oversee a team of agents handling customer interactions across WhatsApp and other messaging channels. The ideal candidate is from the betting / iGaming industry and has experience managing support in high-growth environments. You\'ll work cross-functionally to ensure exceptional service while maintaining compliance with UKGC and responsible gambling guidelines.
Key Responsibilities
- Lead, mentor, and grow a high-performing customer service team
- Establish service standards, KPIs, and workflows for consistency and excellence
- Handle escalated and high-priority customer cases with urgency and empathy
- Collaborate with compliance, trading, and product teams to enhance user experience
- Monitor service quality and performance, using data to identify areas for improvement
- Recruit, train, and onboard new agents in line with business expansion
- Help shape CRM, loyalty, and retention strategies
- Ensure full compliance with UKGC regulations and internal policies
About You
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Consultant • WorkFromHome, Wes-Kaap, South Africa
Related jobs
%20Ltd)
- Promoted
Service Advisor / After Sales Consultant
Westline Staffing SolutionsStellenbosch, South Africa To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction go...Show moreLast updated: 30+ days ago
- Promoted
Service Consultant
NedbankCape Town, Western Cape, South Africa To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.
Address any concerns relating to the qu...Show moreLast updated: 30+ days ago
- Promoted
Senior Inbound Consultant
TelebestCape Town, Western Cape, South Africa We are looking for a friendly, energetic and driven individual to complement our vibrant office environment and to handle international inbound tour operator enquiries.
The candidate should be confi...Show moreLast updated: 30+ days ago
- Promoted
SERVICE PROVIDERS PRACTICE CONSULTANT
Bestmed Medical SchemeBellville, Western Cape, South Africa Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes.We have been providing healthcare to the lives of South Africans for 59 years.Bestmed strives to be an...Show moreLast updated: 30+ days ago
- Promoted
Insurance Consultant -JG10 (Bellville)
SanlamBellville, Western Cape, South Africa Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly mo...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Services Consultant
Istaff RecruitmentWorkFromHome, Western Cape, South Africa At least 2 years solid experience in customer service or dealing with escalations (essential).Fintech or financial services industry experience preferred.
Excellent written and verbal communication ...Show moreLast updated: 18 hours ago
- Promoted
Customer Engagement Consultant
Transaction Junction (Pty) LtdMilnerton, Western Cape, South Africa Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="...Show moreLast updated: 30+ days ago
- Promoted
Senior Implementation Consultant
FOUR POINT 0Cape Town, South Africa As a Consultant, you will play a key role in supporting the implementation and optimization of their software for their clients.
Youll work closely with experienced consultants and client teams to e...Show moreLast updated: 4 days ago
- Promoted
Broker Consultant | Century City
The Recruitment CouncilMilnerton, Western Cape, South Africa Join our client a leading Financial Services Giant as a Broker Consultant.As a Business Consultant the successful candidate will be responsible for building and maintaining the relationship between...Show moreLast updated: 30+ days ago
- Promoted
Insurance Consultant (10)(Cape Town, Bellville)
SanlamBellville, Western Cape, South Africa Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly mov...Show moreLast updated: 30+ days ago
- Promoted
Senior Consultant
The Talent ExpertsCape Town, Western Cape, South Africa Client-focused service-driven and sales-minded Step into a high-energy team making a real impact in the B2B financial advisory space.
Youre a driven self-starter who thrives in a fast-paced performa...Show moreLast updated: 14 days ago
- Promoted
Customer Liaison Consultant-Furnishes & Finishes (High-End)
Lumina PersonnelCape Town, South Africa Position : Customer Liaison Consultant -.Market Sector of high-end architectural design finishing fabrics, textiles and High-End Decor.
Specializing in exclusive, products, directed for Architects, i...Show moreLast updated: 2 days ago
- Promoted
Senior Technical Consultant
The Legends AgencyWorkFromHome, Western Cape, South Africa Join a fast-growing international tech firm transforming Legal and Medical industries.Cape Town Remote initially, then hybrid | Market-related salary.
Our client is a global leader delivering cuttin...Show moreLast updated: 2 days ago
- Promoted
Customer Sales Consultant
audibeneWorkFromHome, Western Cape, South Africa Location : Cape Town, Western Cape, South Africa.Seniority Level : Not Applicable.Everyone should hear well to live well.
We are driven by our purpose : to change our customers’ lives through better he...Show moreLast updated: 30+ days ago
- Promoted
Insurance Consultant -JG10 (Bellville)
Sanlam LimitedBellville, Western Cape, South Africa Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly mo...Show moreLast updated: 30+ days ago
- Promoted
Technical Customer Service Consultant
XneeloDurbanville, Western Cape, South Africa At xneelo, it starts with purpose.We’re business enablers offering a hosting service for our customers to create and transact online.
We spend each day working hard to retain the trust of our custom...Show moreLast updated: 30+ days ago
- Promoted
Customer Services Consultant
iStaff RecruitmentCape Town, South Africa At least 2 years solid experience in customer service, or dealing with escalations (essential).Fintech or financial services industry experience preferred.
Excellent written and verbal communication...Show moreLast updated: 4 days ago
- Promoted
Call Centre Consultant
West Coast PersonnelCape Town, Western Cape, South Africa Are you a confident communicator looking for a high-earning opportunity without the pressure of selling? Join our dynamic call center team in Table View.
Contact potential customers from DSTV advert...Show moreLast updated: 14 days ago