Minimum Requirements :
- At least 2 years solid experience in customer service, or dealing with escalations (essential)
- Fintech or financial services industry experience preferred
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
Duties and Responsibilities :
Duties :
Act as main contact for customer complaints, queries and escalationsAssess and resolve any escalations that fall within SLAWork with other departments to resolve issues timeouslyCreate articles and frequently-asked-questions for clients to review and educate selfConduct refresher training for team membersSuggest improvements to meet SLA targetsProvide reports on customer main issuesWork with Manager to work on corrective actionsMonitor outcomes to ensure changes are incorporatedEnsure no backlogs and that customer requests are assisted on timeProvide support to team members when neededThis position allows for 2 days working from home.
PLEASE NOTE : Thank you for your interest in this position, we will review and be in touch if you are suitable.
Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying . Your CV will remain on our database and we will be in touch for other suitable positions.
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