Helpdesk Consultant - Customer Service

Qualifications

National Senior Certificate or equivalent / Bachelor's degree in Business Management or related field will be advantageous.

Experience

2-3 years experience in Network Marketing / Entrepreneurial experience, coaching and mentoring entrepreneurs to reach business goals, customer service, business development, sales, or related fields.

Knowledge

Coaching / Mentoring Background

Network Marketing

Intermediate computer literacy

Purpose

The role is to enhance Member experience by acting as mentors and coaches, supporting Members through their business journey, understanding their challenges, incentives, and goals.

Roles and Responsibilities

• Communicate effectively across teams and business units to achieve goals.
• Ensure quality and detail in all tasks.
• Uphold company values and culture in all interactions.
• Provide feedback and solutions to Members, representing the company professionally.
• Seek learning opportunities, adapt to change, and pursue continuous growth.
• Motivate Members facing obstacles or aiming higher using motivational strategies.
• Conduct one-on-one coaching sessions to guide and develop Members' skills.
• Build relationships with Members, understand their needs, and propose solutions.
• Act as a communication link between Members and internal teams, resolving issues promptly.
• Respond professionally to inquiries, providing accurate information about products and processes.
• Support Members in their business development, onboarding, and goal achievement.
• Educate Members on earning rewards, PVs, and bonuses, and assist in meeting their targets.
• Support Members in increasing sales and progressing to leadership levels.
• Maintain comprehensive knowledge of the online system, business, and products.
• Keep detailed records of Member interactions.
• Promote new products and respond to queries professionally.

Ad-Hoc Duties

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