Customer Service Support Consultant

Our client, who is a leading Technical Services Provider in Cape Town, is seeking a Customer Service and Support Consultant to provide professional support to both internal and external customers. Part of the duties stipulated will include advising and educating customers on the different billing models, handling monthly account queries via telephone, WhatsApp chatbot, and company ticketing system, as well as managing help tickets which includes creating, assigning, escalating, following up, and resolving tickets. You will also be performing administrative duties such as following up of failed communication with customers, updating of customer profiles, reporting, and sending bulk emails and SMSs to customers.

Requirements : Matric

2 Years of experience in a call centre / customer support environment

Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word

Bilingual with formal business writing and professional communication in both Afrikaans and English

Strong administration, organising, and problem-solving skills

Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.