Customer Support Administrator

Customer Support Administrator

Work Remotely Supporting a Passionate Community

Customer Service | Remote | R28,000 / month | 11 : 0021 : 00 SAST

About Our Client

Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.

The Role : Customer Support Administrator

This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, youll be the first point of contact for players seeking assistance. Youll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the companys offerings.

Key Responsibilities

Respond promptly and professionally to customer emails

Provide accurate information, support, and troubleshooting assistance

Maintain a helpful and friendly tone in all communications

Track inquiries and resolutions to identify trends and improvements

Collaborate with internal teams to refine customer service processes

Update FAQs and help docs based on frequent questions

Share user feedback with management to support product development

About You

12 years experience in customer service or administrative roles

Excellent written communication skills and attention to detail

Comfortable working independently and managing your own schedule

Proficient with email, basic office tools, and online support systems

Patient, empathetic, and solution-focused

Interest in gaming is a big plus

Ready to support a community of passionate players? Apply now with your CV!