Client Success Manager

Join to apply for the Client Success Manager role at Cyberlogic

Join to apply for the Client Success Manager role at Cyberlogic

Job Title

Client Success Manager / Technical Account Manager

Job Title

Client Success Manager / Technical Account Manager

LOCATION :

Stellenbosch, Cape Town (Hybrid)

About Cyberlogic

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

Our Values

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

Purpose Of Position

The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change / adoption leveraging the Cyberlogic ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client's specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.

Technical

Passion

Stakeholder Management

Experience

Accountable

Responsible

Contribution

Key Responsibilities

Client Portfolio Management

Demand Management

Delivery Management

Commercial Management

Coaching and Mentoring

Core Competencies

Technical Competencies

Other Requirements

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location to deliver your best in terms of performance and productivity.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

IT Services and IT Consulting

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