Job descriptionEXPERIENCE AND SKILLS4+ years of experience in configuration management, infrastructure engineering, or IT operations.Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).Familiarity with third-party software lifecycle and vendor management.Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).Familiarity with ITIL framework and service management principles.Strong analytical and problem-solving abilities.Attention to detail and accuracy in managing configuration data.Excellent communication and collaboration skills.Ability to work in a fast-paced, high-compliance environment.Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.Worked across diverse cultures and geographies.Pan Africa multi-cultural experience is advantageous.IT operations SLA managementEDUCATION AND CERTIFICATES4-year Information Science / Information Technology / Computer Science / Engineering (or related) DegreeInformation Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional / Master (Preferred)ServiceNow Certified System AdministratorHashiCorp Certified : Terraform AssociateRed Hat Certified Specialist in Ansible AutomationPython Institute PCEP or PCAPCertified Information Systems Auditor (CISA)BMC Remedy Administrator Certification (if applicable)CompTIA Server+ or Linux+ (for infrastructure fundamentals)